30-Day Return Window

You may request a return within 30 days of receiving your order. Return requests made after the 30-day window may not be accepted.

The return window begins on the date your order is delivered, based on the available delivery information for your shipment.

Return Eligibility

To be eligible for a return, items should be in a condition suitable for review and resale unless the item arrived damaged, defective, or incorrect.

• Items should be unused, unworn, unwashed, and free from damage caused after delivery.
• Items should include original packaging, tags, labels, accessories, manuals, and included parts where applicable.
• Items should be returned with the correct order information so our team can identify your purchase.
• Items that do not meet the return requirements may be refused or may not qualify for a refund.

Non-Returnable Items

Some items may not be eligible for return due to product condition, hygiene, safety, customization, or final sale restrictions.

• Items that have been used, worn, washed, altered, or damaged after delivery.
• Items missing original packaging, tags, accessories, manuals, or included parts.
• Personalized, customized, or specially modified items, if applicable.
• Items marked as final sale or non-returnable at the time of purchase, if applicable.
• Gift cards or digital items, if applicable.

How to Start a Return

Customers must contact customer service first to receive return instructions and return details. Please do not send any item back before your return request has been reviewed.

What to Include in Your Return Request

To help us process your return request quickly, please include the following information when you contact us:

• Your full name.
• Your order number.
• The email address used at checkout.
• The item or items you would like to return.
• The reason for your return request.
• Photos if the item arrived damaged, defective, incorrect, or incomplete.

Return Shipping Cost

SportsBikeShop offers 30 Days Free Returns for eligible return requests. Return shipping instructions will be provided after you contact customer service and your return request is reviewed.

To qualify for free return handling, you must follow the return instructions provided by our customer service team. Returns sent without approval or without following the provided instructions may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. The final posting time may depend on your payment provider or financial institution.

Original order details, item condition, and return eligibility may affect the refund outcome.

Exchanges

If you need a different size, color, or item, please contact SportsBikeShop at [email protected] before sending anything back.

Exchange availability may depend on current stock and item eligibility. If an exchange is not available, our team may guide you through the return process instead.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, incorrect, or missing an item, please contact us as soon as possible so we can review the issue.

• Include your order number and the email address used at checkout.
• Describe the issue clearly.
• Attach photos of the item, packaging, label, or any visible damage when helpful.

Please do not return damaged, defective, or incorrect items until our customer service team provides instructions.

Final Sale Items

Items marked as final sale, clearance final sale, or non-returnable at the time of purchase may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

If you are unsure whether an item qualifies for return, please contact us before sending it back.

Contact Information

For return questions, refund updates, exchange requests, or damaged item support, please contact SportsBikeShop customer service:

Email: [email protected]

Please include your order number and a clear description of your request so we can assist you as efficiently as possible.